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FAQ'S
Everything You Need To Know
Clutch Charm is an online-based store in the Philippines.
• All items are PRE-ORDER (unless stated if on-hand item) you can expect your order to be shipped in 7-14 BUSINESS DAYS upon payment.
• Orders placed on weekends, public holidays will be processed the next business days.
• Once your order has been dispatched, you will receive an e-mail or a text message informing you the tracking details.
DELIVERY – LOCAL or INTERNATIONAL
• For local orders (Metro Manila or Provincial), we use WWW express or LBC
• For international we use DHL, LBC or FEDex upon quotation of the shipping rate.
• For International Orders, you may send us an e-mail at clutchcharm@gmail.com for quotation
• We do not accept exchange of item/s for international purchases
RETURNS POLICIES
• We offer free returns on all orders pending the item is still in good condition.
• You have 5 days to send the item back with our pre-paid return label.
• International items will be exchanged for gift card and final sale items cannot be returned.
SAME DAY DELIVERY FOR ON HAND ITEMS
• We offer a same day delivery service via Grab Express/Lalamove/J&T
INVENTORY
• In rare circumstances, technical discrepancies occur within the online store.
• In the case a sold out item is purchased you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.
INQUIRIES
• Please don’t hesitate to contact customer service at clutchcharm@gmail.com
PAYMENT OPTIONS
• Credit and Debit Cards
• Mobile Wallets: PayPal, Gcash,
• Cash
• Online Payment Gateways
• Gift Cards
• Store Credit
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